An illustrated icon of a hand holding two hearts with a sparkling abstact background, header image for the Responsible Gaming page.

Betty cares: your guide to responsible gaming

At Betty, your enjoyment is our number one priority.

We believe gaming is fun and rewarding, and it should not become a problem to you or your family, nor should it get in the way of your daily responsibilities. However, we acknowledge gambling addictions can be a real challenge and we are here to help you game responsibly.

Please, Play Responsibly. If you, or someone you know, has a gambling problem and wants help, please visit ConnexOntario or call their help line at 1-866-531-2600.

A woman sitting on her laptop, gaming responsibly.

What is Problem Gambling

A problem gambler is someone unable to control or stop their gambling despite adverse consequences. Often, problem gamblers are unable to keep their financial obligations and responsibilities. Other areas of the problem gambler's life are also affected, such as work and school performance, mental health, and family and social relationships. Problem gamblers typically gamble more than they can afford, and often max out credit cards and borrow money to fund their gambling problem.

Common warning signs of problem gambling include:

Feeling guilty, anxious, frustrated, or worried about your gambling
Thinking or talking about gambling more than usual
Gambling to win back money you've lost or thinking that a "big win" is right around the corner
Experiencing extreme highs from wins and extreme lows from losses
Finding it difficult to control or stop gambling, or feeling irritable when you try to stop
Feeling a sense of emptiness or loss when you're not gambling
Borrowing money, selling things, committing (or considering committing) criminal acts to obtain money for gambling
Having increased debt, unpaid bills, or other financial troubles because of your gambling
Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness
Gambling instead of attending family or other social functions or neglecting family or household responsibilities because of gambling

Financial warning signs of problem gaming include:

Overdue and unpaid bills
Increased spending on credit cards/significant debt increase
Secretive about money problems and/or account balance(s) to friends and family
Frequently short/lacking money despite sufficient income
Repeatedly borrowing money from friends and/or family
Money disappearing from savings account, home, or wallets without explanation
Receiving calls from collection agencies

Self Assessment

Take a self assessment with gamcare.gamtest.se or ask yourself the following questions:

Is gambling interfering with your work or other responsibilities?
Are you gambling more than you can afford to lose?
Have you borrowed money or sold anything to gamble?
Are you trying to make up for previous gambling losses?
Have you needed to gamble with larger amounts of money to get the same level of excitement?
Are you recovering from an addictive disorder?
Do you gamble under the influence of alcohol or other substances?
Have you ever gambled to escape worry, trouble or boredom?
Has gambling caused you any health problems, including stress or anxiety?
Has your gambling caused any financial problems for you or your family?

If you answered "yes" to one or more questions, then you might want to consider looking at your gambling more closely.

You may be struggling with issues related to gambling. Reaching out for help is a big step and we encourage you to seek support as soon as possible.

Problem Gambling Support & Help

We at Betty Gaming want to ensure that players who may be experiencing gambling related harm are provided resources for assistance. It is of our utmost value that such players receive support and assistance from reputable sources with expertise in problem gambling. Such resources include:

A person sitting quietly and reading, representing reflection and seeking support for gambling concerns.

ConnexOntario

(https://www.connexontario.ca/en-ca/)

ConnexOntario connects you to mental health, addiction, and problem gambling services. They are available 24/7 and provide free and confidential services. They can be reached at 1-866-531-2600 for phone support, 247247 for text support, and chat and email support through their website. ConnexOntario offers:

contact information for mental health and addiction services
basic education about gambling, drugs, alcohol, or mental health problems
listening, offering support, and providing strategies to help you meet your goals

Responsible Gambling Council

(https://www.responsiblegambling.org/)

The RGC is a respected, independent non-profit organization that has been a leader in preventing problem gambling in Canada for more than 35 years. Their website offers a variety of support services and options that help get you care you need. Many of the options and services detailed within their website are free of charge.

The Centre for Addiction and Mental Health

(https://www.camh.ca/)

CAMH is Canada's largest mental health teaching hospital and one of the world's leading research centres in its field. CAMH is fully affiliated with the University of Toronto and is a Pan American Health Organization/World Health Organization Collaborating Centre. CAMH can be contacted by phone at 416 535-8501 or 1 800 463-2338 (toll-free). Gambling, Gaming and Technology Use, part of the Provincial Support Program at CAMH, can also be contacted via email at webmaster@problemgambling.ca.

For additional resources and responsible gaming information, please visit https://igamingontario.ca/en/player/responsible-gambling

Partners

Betty is proud to be partnering with Birches Health, a leading provider of Responsible Gaming resources and specialized Problem Gaming Treatment. Together with Birches Health we have developed custom programs, exercises and content to equip players with skills and tools that decrease the likelihood of problem gaming issues. You can engage with our educational resources in several ways:

Self-guided exercises to stay engaged between sessions

Content library with engaging videos on multiple topics related to responsible or problem gaming
Articles and resources related to thematic topics highlighting at-risk behavior
Special calculator revealing potential time and money spent on gambling

An infographic that shows three headshots, representing Betty's partnership with Birches Health.

More information on the program presented by Birches Health and Betty can be located on https://bircheshealth.com/betty

Protecting underage users

It is not permitted for anyone under the age of 19 to create an account or play at our casino.

We ask that you take reasonable steps to prevent anyone under the age of 19 from accessing and playing in the casino:

Do not leave under 19s unattended near your computer or mobile when signed in to the casino
Do not allow persons under 19 to participate in any gambling activity
Do not share credit card or bank account details with under 19s
Do not use the "Save Password" option when logging into the casino
Create separate profiles for everyone who uses your computer
Use child-protection software, such as Net Nanny to block gambling sites from minors

If you know someone under the age of 19 who is registered with us or accessing the casino, please contact us immediately at support@betty.ca

Individual Protection

Betty Gaming expects players to only gamble within their means. We understand that sometimes a Player would wish to set such limitations in an effort to control their gambling. As part of our commitment to Responsible Gaming, we offer various tools.

A photograph of two people sitting on a couch, chatting about gambling responsibly.

Betty Player Protection Tools

Deposit Limits

You can set a limit to the total amount you can deposit over a certain period. Once that limit is reached, you won't be able to make any more deposits until the period is over. The deposit limit facility allows you to set a limit either daily (00:00 to 23:59), weekly (Sunday to Saturday) or monthly (calendar month). Daily, weekly and monthly limits are independent, and you can have multiple limits active at any time.

To set a deposit limit, visit Account > Responsible Gaming > Deposit Limits and enter the amount you wish to set. If you are updating a limit to make it more restrictive, the updated value will go into effect immediately. However, if you're looking to increase or remove your limit, the update will be enforced only after the mandatory 24h cooling off period.

Loss Limits

You can set a limit to the amount you can lose. The loss limit facility allows you to set a limit either daily (00:00 to 23:59), weekly (Sunday to Saturday) or monthly (calendar month). Daily, weekly and monthly limits are independent, and you can have multiple limits active at any time. Please note that the loss limit is a net limit, meaning any money won during a given limit period will be added to your limit amount for that period.

To set a loss limit, visit Account > Responsible Gaming > Loss Limit and enter the amount you wish to set. If you are updating a limit to make it more restrictive, the updated value will go into effect immediately. However, if you're looking to increase or remove your limit, the update will be enforced only after the mandatory 24h cooling off period.

Playtime Limits

You can limit the time you can spend in real money play over a certain period. Once that limit is reached, you won't be able to place any more bets during real money play until the period is over. The playtime limit facility allows you to set a limit either daily (00:00 to 23:59), weekly (Sunday to Saturday), or monthly (calendar month). Daily, weekly, and monthly limits are independent, and you can have multiple limits active at any time. To set a playtime limit, visit Account > Responsible Gaming > Playtime Limits and enter the time in hours you wish to set. If you update the limit to make it more restrictive, the updated value will go into effect immediately. However, if you want to increase or remove your limit, the update will be enforced only after the mandatory 24-hour cooling-off period.

Timeout

We understand that sometimes our Players would like to take a break from gambling. We offer varying break periods that prohibit you from gambling at Betty Gaming for a certain period of time. You may request a one day, one week, one month, two months, or three months break at any time.

To do so, visit Account > Responsible Gaming > Timeout and select the duration you wish to set.

Once you begin a Timeout, you will not be able to use your account for playing, however, you will still be able to log in to withdraw any remaining balance. It will not be possible to reactivate your account until your selected period has ended.

Self-Exclusion

If at any time you become concerned about your gambling, you may request to be self-excluded from Betty Gaming for terms lasting six months, nine months, one year, two years, four years or five years.

To do so, visit Account > Responsible Gaming > Self Exclusion and select the duration you wish to set

You will be immediately logged out of your account after initiating a self-exclusion, and you will be unable to login for the duration of the exclusion. Any balance you have at the time of the self-exclusion will be processed back as soon as you request it via any of our contact channels, and you will be removed from all marketing communications.

Once the self-exclusion term has ended, your account will remain excluded, and should you wish to reopen your account you must contact our Customer Service in writing for reinstatement consideration.

Please also see the support agencies listed in the section above who will be able to offer further assistance.

Centralized Self-Exclusion

We strongly recommend, should you be considering a self-exclusion from your Betty account, to enroll in the centralized self-exclusion service BetGuard, provided by iGaming Ontario.

BetGuard lets you opt out of all regulated online gambling in Ontario. It's your decision and it's both simple and secure.

BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Betty.

BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard or call 1-833-776-7171 (toll-free).

Regular Account Closure

If you would like to close your account, go to Account > My Profile > Close Account. You will be able to reverse that and reopen your account by contacting our customer service team.

Betty Support

If you find that the current limitation settings are not enough or if you'd like additional guidance, please contact Betty Support here. Our staff is fully trained to assist you if you find it challenging to play responsibly.

Common Myths about Gambling

There are a few common misconceptions about gaming that are not true and can lead to detrimental losses if we do not game responsibly:

"If I keep playing, my luck will change, and I will win back the money I've lost."

The outcome of each bet is independent of the previous one. Your odds of winning or losing do not increase or decrease over time. However, over time, the more you risk, the more you can lose.

"I have a special strategy that helps me win e.g. I will win if I stop the slot at a certain time because it worked for me before."

The outcome of slot machines is completely random. You cannot influence it, no matter what you do. Pressing the stop button may help you learn the game's outcome faster, but it won't influence the outcome in any way.

"Today is my lucky day, so I know I will win."

Wishing, hoping, or praying to win money will not affect the outcome of a game based on pure chance.

"If I play multiple slot machines, I have a higher chance at winning."

You may win more often by playing more than one slot machine, however, you will also spend more. Over time, the more you gamble, the more you could lose.

"Gambling can be a good source of income."

iGaming is a recreational activity and is intended to provide entertainment value.

"I almost won, I must be due for a win soon."

Almost winning does not mean a real win is around the corner. Remember, any past outcomes do not influence future outcomes from games.

How games work

Remember that slots are a game of pure chance. Slots use a random number generator (RNG), and every spin/roll is completely random and unpredictable. The RNG is the heart of these games, as it generates the combinations that determine whether you win or lose, and it's closely tied to the concept of RTP%.

RTP% stands for "Return to Player percentage". This is a term used in the gambling industry, particularly in online casinos and gambling games, to indicate the percentage of total wagered money that a specific game will pay back to its players over a period of time.

To put it in simpler terms, let's say a slot machine has an RTP of 96%. This means that, theoretically, for every $100 that players put into the machine, it would pay back $96. The remaining $4 would be kept by the casino as profit.

However, it's important to understand that RTP is calculated over a long period of time and a large number of games played. It does not mean that every time you wager $100, you will get $96 back. Some games you might win more, and some games you might win less or even lose. The RTP gives you a general idea of how much the game pays out compared to how much it takes in.

An advantage of knowing about RTP is that it can help you manage your spend better. By knowing how much money you can expect to lose on average, you can budget your funds accordingly and avoid overspending.

What you can do to limit gambling ads on Facebook

It is not possible to remove ads on the platform or from apps, however, you are able to hide them by selecting the down arrow menu or the "x" in the top right-hand corner of the sponsored post.

In addition, you can adjust your ads preferences to see ads that are more relevant to you. To find more information regarding "can I block ads" on Facebook and "how can I adjust my ad preferences", please view this article from their Help Center. Your settings can be found here