Question 1

Why is my Interac deposit delayed?

Accepted Answer

Interac deposits usually arrive in 5 to 40 minutes, sometimes they can take a little longer because banks or payment providers need more time to process things, especially if they're doing a random security check. Also, you must make sure you've entered the correct email, message reference number, and amount—any small typo can cause a transaction to fail. Don't worry, though! Your money cannot be lost - the deposit is either on its way to your account or will be refunded by Wyzia within 1-3 business days if the transfer fails. If it's been more than two hours and your deposit is still with a 'Started' or 'Pending' Status get back to our support team and we'll check it further!

Question 2

I did not receive my Interac e-Transfer refund on a failed deposit

Accepted Answer

I did not receive my Interac e-Transfer refund on a failed deposit. If you're still waiting on a refund from a failed Interac deposit after 3 business days, we're here to help track it down! Please provide us with your Interac e-Transfer Reference Number, which is case-sensitive and can be: 8 digits starting with “CA” (e.g., CA123aBc); 12 digits starting with “C1A” or “C1B” (e.g., C1A123aBc789 / C1B123aBc789); You can find this reference number in the email confirmation from your bank. If not, your financial institution can provide it. To receive this information from your financial institution, speak directly to their web support. Share this with our support team, and we'll work with the payment provider to confirm the status of your refund.

Question 3

Why did my debit/credit card deposit fail?

Accepted Answer

If your debit or credit card deposit didn't go through, here are a few things to consider: Incorrect Card Details: Double-check that you've entered your card number, expiration date, and CVV correctly. Insufficient Funds: Ensure that your card has enough funds or credit available to cover the deposit amount. Bank Restrictions: Your bank or card issuer might have restrictions or blocks on transactions with online gambling sites. Card Type Issues: Some types of cards, such as prepaid cards or virtual cards, may not be accepted through our payment provider. Expired Card: Verify that your card has not expired. If you're still having trouble, try using a different card or payment method, or reach out to our support team for assistance.

Question 4

Why is my withdrawal delayed?

Accepted Answer

If your withdrawal is taking longer than expected, here's why: Processing Time: Different withdrawal methods have varying processing times. Once approved by Betty, Interac transfers can take up to 24 hours to reach your bank. After approval, Credit Cards can take up to 3 business days to process. Additional Checks: Betty may conduct additional verification checks. This is a standard process, especially if it's your first withdrawal or if you are using different types of payment methods. Should your withdrawal require manual review and processing, this is completed as soon as possible by our Payments Team. If needed, they will reach out via your registered email to request additional information.

Question 5

Why do withdrawals to MasterCard fail?

Accepted Answer

Unfortunately, we don't support withdrawals to MasterCard at this time. To withdraw your funds, you can use Interac with auto-deposit turned on or, if you've previously used a Visa card for a deposit, you can withdraw to that Visa card. If you need assistance setting up Interac or have any questions about your withdrawal options, feel free to reach out to our support team!

Question 6

What are the limits on using prepaid cards?

Accepted Answer

When using prepaid cards, there are two important limits to be aware of: You can deposit a maximum of $250 over a 7-day period; Or, you can use up to 5 different prepaid cards during that same period. *Even if your total deposits are under $250, you won't be able to deposit if you've already used 5 different cards within 7 days. If you need further assistance or clarification, feel free to contact our support team!

Question 7

Can I deposit or withdraw using a friend's card or bank account?

Accepted Answer

For security reasons, we do not allow deposits or withdrawals using someone else's card or bank account. All transactions must be made using a card or bank account that is registered in your own name.

Question 8

How do I set up Interac e-Transfer Autodeposit?

Accepted Answer

To enable Interac e-Transfer Autodeposit, follow these steps: 1. Log in to your online or mobile banking: Access your account through your financial institution's website or app. 2. Navigate to Interac e-Transfer settings: Look for the “Autodeposit” option under the Interac e-Transfer section. 3. Register your email or phone number: Enter the email address or mobile number that you wish to link to your bank account. 4. Confirm your registration: You'll receive a confirmation message via email or SMS. Click the link in the message to finalize your setup. Once completed, any funds sent to your registered email or phone number will be automatically deposited into your account without needing to answer security questions. For more detailed steps, visit Interac's official guide here: https://www.interac.ca/en/how-to-use/interac-e-transfer/how-to-set-up-interac-e-transfer-autodeposit/

Question 9

Am I eligible for a bonus or free spins?

Accepted Answer

Yes! You can earn bonuses through our automated offerings. We don't provide bonuses through support requests, but you can snag exciting rewards from the Daily Wheel, Daily Gift, Quests, Level Rewards, Deposit Promos, Betty Shop, and Status Rewards. The more you play, the more chances you have to earn these bonuses!

Question 10

Where are my free spins?

Accepted Answer

You can find your active free spins on the Rewards page. Just a heads-up: free spins usually expire within 24 to 72 hours, depending on the offer, so be sure to use them before they're gone!

Question 11

I referred a friend, why didn't I get my reward?

Accepted Answer

If you referred a friend and haven't received your reward yet, here are a couple of things to check: Eligibility: Make sure your friend met all the requirements in the referral offer, like verifying their account and making a first deposit of $20 or more. Referral Link: Double-check that your friend used the correct referral link when signing up. If they registered through another method or the link wasn't used properly, the referral cannot be tracked. If everything seems right, feel free to reach out to our support team and we'll be happy to help!

Question 12

How does the welcome offer work?

Accepted Answer

When you join Betty, you get three bonuses tied to your first three deposits. Here's how it works: 1. First Deposit Bonus: Deposit at least $20 to claim the first bonus, but you can deposit more if you like. Just make sure you bet at least $20 from this first deposit before moving on to the second bonus. If you withdraw before betting this amount, the second and third bonuses won't unlock. 2. Second Deposit Bonus: After betting at least $20 from your first deposit, you can unlock the second bonus by depositing $30 or more. 3. Third Deposit Bonus: Once you've unlocked the second bonus, you need to bet $50 (from your first and second deposits combined) to make the third bonus available. After that, deposit $50 to claim the third bonus. This ensures that you will unlock all three parts of the offer successfully. Keep in mind that promotions change as they're updated regularly. For the latest offers available to you, be sure to check your Promotions page and carefully review the terms of use before claiming any bonuses. If you need more details or personalized help, our support team is always available to assist you.

Question 13

Why are my coin rewards changing?

Accepted Answer

Your coin rewards might change from time to time due to a couple of factors: Gameplay: The rewards you earn are based on how much you play and bet over a certain period. Your wins and losses are also considered, making the rewards tailored to your gaming activity for a more engaging experience. Promotional Updates: We regularly update our bonus offerings to ensure fair and exciting rewards for everyone. Any changes you see are part of our effort to keep things fresh and fun! Rest assured, there's no error with your current coin rewards. The fluctuations you notice are simply part of our dynamic rewards system.

Question 14

Should I verify my account when registering with Betty?

Accepted Answer

Yes, you should verify your account when registering with Betty to ensure smooth gameplay and access to all features. We use an automated verification process upon registration, so it's important to enter your legal name (not initials) and date of birth to make the process faster and more seamless. If the automatic verification fails, you'll be prompted to submit documents. Verifying your account is essential, as without it, you won't be able to deposit funds or play. Here's how to get verified: 1. Click the “Verify Identity” link in the top-right corner of your account. 2. Select “Start Verification.” 3. Upload a valid photo ID (driver's license, passport, or identity card) and a selfie. Note: Health cards are not accepted as valid IDs. If you run into issues, you can manually verify by emailing welcome@betty.ca with a valid ID and proof of address (such as a utility bill or bank statement). We aim to have all verifications done within 24 hours - if there are delays, please reach out to us on chat.

Question 15

How to update my personal details?

Accepted Answer

If you need to change your Name, Date of Birth, or Address, you'll need to contact our support team. To process these changes, we may request additional documents to verify the update. These could include: A valid Photo ID Proof of Address for address changes Other supporting documents, such as a Marriage Certificate, Updated Birth Certificate, or a Change of Name Certificate depending on the type of change. For changes to your Phone Number, please reach out to our support team directly for assistance. You can update other details such as Country of Residence, Citizenship, Alias, and Employer Information yourself by going to Account > My Profile. If you need any help, don't hesitate to contact us!

Question 16

How to change my email?

Accepted Answer

To change your email address: If you still have access to your current email, simply send us a request from that email and include the new one you'd like to use. In case you no longer have access to your current email, send us a request from your new email and make sure to include: Your registered email for reference A valid ID A selfie holding the ID We request these documents to ensure your identity is securely verified and to protect your account from unauthorized access.  In both cases, we'll update your email within 24 hours, and we'll always try to get it done even faster!

Question 17

Is it safe to upload my personal documents?

Accepted Answer

Yes, it is safe to upload your personal documents. At Betty, we use strict security measures, including encryption, to protect your personal information. Any documents you provide are handled securely to ensure your privacy and prevent unauthorized access to your account. We only request documents to verify your identity, and all information is processed according to our Privacy Policy.

Question 18

Why is my account closed?

Accepted Answer

Your account might be closed for a couple of reasons: You can close your account yourself from the My Profile page, or by requesting closure through our support team. Standard Security Review: Occasionally, accounts are temporarily closed as part of our routine security reviews. This helps us ensure the safety and integrity of our platform and protect against any suspicious or potentially fraudulent activity. If your account is closed for this reason, our team will review the situation and may contact you for additional information. If you're unsure why your account was closed, feel free to contact our support team—we're here to help!

Question 19

Can I reopen my account after closure?

Accepted Answer

If you'd like to reopen your closed account, simply reach out to our support team. We'll be happy to discuss your options and guide you through the process. Note: If you've placed yourself under self-exclusion, your account cannot be reopened until the self-exclusion period has passed. Once the period is over, your account will not automatically reopen—you'll need to send a written request to our support team to initiate the process.

Question 20

Where can I see the game rules?

Accepted Answer

To make informed decisions while playing slot games, it's always a good idea to check the game rules first. Just click on the “i” button (or “Info” icon) within the game you want to play to access everything you need to know—pay tables, bonus features, symbols, and how the game works. This will help you better understand the mechanics and make smarter choices, ensuring a more responsible and enjoyable gaming experience. Taking a moment to review the game details means you're playing with full knowledge, which supports safe and informed decision-making, helping you manage your gameplay responsibly!

Question 21

Where can I see my casino games history?

Accepted Answer

To review your gaming history, simply go to your account and select “Gaming Transactions”. This section will display key information, such as the game logo, round ID, bet amount, and any winnings. You can click on the game logo to be taken directly to the game. Many vendors also allow you to view a more detailed spin history directly in the game. For instance, vendors like Big Time Gaming, NetEnt, and Play N Go offer in-game history features for reviewing your past rounds in detail. However, Pragmatic Play only displays your top wins and recent wins through their “Replay” feature, which allows you to revisit these specific rounds. If you need more information or assistance with your game history, feel free to contact our support team, and we'll be happy to look further into it for you.

Question 22

I can't log into my account. What should I do?

Accepted Answer

If you're having trouble logging in, don't worry! Here are a few steps to help you get back on track: Check Your Credentials: Ensure that you are using the correct email and password. Pay attention to any capitalization and special characters. Password Reset: If you've forgotten your password, you can reset it by clicking the 'Forgot Password' link on the login page. Follow the instructions sent to your registered email to create a new password. Account Lock: If your account is locked due to multiple unsuccessful login attempts, you will need to wait 15 minutes before trying again. In case you're still having trouble, feel free to reach out to our support team.

Question 23

Why did my game freeze or kick me out?

Accepted Answer

If your game froze or kicked you out, it might be due to: Internet Connection: A poor or unstable internet connection can cause games to freeze or disconnect. Ensure you have a stable connection and try restarting your router if necessary. Browser Issues: Outdated browsers or app versions might cause performance issues. Ensure your browser or app is up to date. Clearing your browser's cache and cookies can also help. Server Issues: Occasionally, server maintenance or technical difficulties on our end might cause disruptions. Device Performance: Ensure your device meets the minimum system requirements for the game and that it is running smoothly without too many background processes. If the problem persists, please contact our support team with details about your issue, including the game you were playing, the time it occurred, and any error messages you received. Providing an exact Round ID from your Gaming Transactions page can be very helpful.

Question 24

Why am I being told I'm not in Ontario even though I'm physically located in Ontario?

Accepted Answer

If you're being told you're not in Ontario, please consider the following: Mobile Data: When using mobile data, your IP address can change frequently as your mobile carrier assigns new IP addresses dynamically. Please try switching to Wifi to see if that helps. IP Address Mismatch: Our system uses IP addresses to determine your location. Sometimes, your IP address might be registered in a different region due to various factors, such as your internet service provider's routing or the use of a VPN or proxy. Ensure you are not using a VPN or proxy service that might route your connection through a different location. Browser or Device Settings: Check your browser or device location settings to ensure they are not set to use a different location. Sometimes, privacy or security settings can affect location detection. If you continue to experience issues and believe your location is being incorrectly detected, please contact our support team. Provide them with details about your issue and any troubleshooting steps you have already taken.

Question 25

Why can't I play my free spins?

Accepted Answer

If you're having trouble using your free spins, the following factors might be affecting their usability: IP Location: Free spins might be restricted based on your location. Make sure your IP address is located in Ontario. Technical Issues: Occasionally, technical issues can prevent free spins from being activated or used properly. Try clearing your browser's cache, updating your app, or restarting your device. If you're still having issues, reach out to our support team for assistance.

Question 26

How to set-up limits for my account?

Accepted Answer

You can easily manage your gambling activity by setting Deposit, Loss, and Playtime Limits in the Account > Responsible Gaming section. These limits offer flexibility, allowing you to set daily (00:00 to 23:59), weekly (Sunday to Saturday), or monthly (calendar month) restrictions. Each limit type is independent, so you can have multiple limits active at once. If you reach your set limit, you won't be able to deposit, lose, or play more until the period resets. Making limits more restrictive takes effect immediately, but increasing or removing a limit comes with a mandatory 24-hour cooling-off period before the change is applied. If you need help setting or adjusting your limits, you can also contact our support team, and they'll assist you in managing these limits. For more guidance on responsible gaming, we encourage you to visit our detailed Responsible Gaming page here: https://betty.ca/responsible-gaming It's designed to help you stay in control and enjoy a safe and responsible gaming experience!

Question 27

How do I set a timeout on my account?

Accepted Answer

If you need a break from gaming, you can use the Timeout feature to temporarily pause your play. Timeout periods can be set for 1 day, 1 week, 1 month, 2 months, or 3 months. To set a timeout: 1. Go to Account > Responsible Gaming > Timeout. 2. Select the duration for your break. 3. Once the timeout is active, you won't be able to play, but you can still log in to withdraw any remaining balance. If you'd prefer, you can also contact our support team, and they'll be happy to set a timeout or update your limits for you. For more guidance and support, visit our Responsible Gaming page here: https://betty.ca/responsible-gaming to stay in control and maintain a balanced gaming experience.

Question 28

How do I set up a self-exclusion?

Accepted Answer

If you're concerned about your gambling, you can request a self-exclusion from Betty Gaming for durations of 6 months, 9 months, 1 year, 2 years, 4 years, or 5 years. To initiate self-exclusion: 1. Go to Account > Responsible Gaming > Self Exclusion. 2. Select the desired exclusion period. Once you activate self-exclusion, you will be immediately logged out and unable to log back into your account for the duration of the exclusion. Any remaining balance can be withdrawn by contacting us through one of our support channels. Additionally, you will be removed from all marketing communications. If you prefer, you can also contact our support team, and we can help set up the self-exclusion for you. After the exclusion term ends, your account will remain inactive until you request reinstatement by contacting Customer Service in writing. We recommend considering self-exclusion with other gambling operators and reaching out to support agencies for further assistance. For more details, visit our Responsible Gaming page here: https://betty.ca/responsible-gaming

Question 29

What should I know about the chances of winning?

Accepted Answer

Here are some factors to consider: Randomness of Games: Online casino games are based on Random Number Generators (RNGs), which ensure that each game outcome is random and independent of previous results. This means that luck plays a significant role, and winning is never guaranteed. Game Volatility: Different games have varying levels of volatility or variance. High-volatility games may offer larger payouts but less frequent wins, while low-volatility games provide more frequent but smaller wins. Understanding a game's volatility can help manage expectations. Responsible Gaming: It's important to approach gambling as a form of entertainment rather than a way to make money. Set limits on your playtime and budget to ensure a positive gaming experience.

Question 30

What is RTP?

Accepted Answer

RTP stands for Return to Player. It is a percentage that indicates the average amount of money a game returns to players over time. Definition: RTP is a statistical measure that represents the expected payout of a game. For example, if a game has an RTP of 96%, it means that, on average, $96 of every $100 wagered is returned to players over the long term. Not a Guarantee: RTP is calculated based on millions of spins or bets and does not guarantee that individual sessions or players will win or lose that exact percentage. It represents long-term expectations and should be viewed as a general guide. Game Information: RTP information is available in the game's pay table or rules section. Different games have different RTPs, so understanding this can help you make informed choices about which games to play.

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